A 15-year-old volleyball player died after a reported 911 confusion meant an ambulance failed to show up to an Atlanta college park.

Amanda Sylvester, 15, collapsed at a volleyball practice in College Park, according to city officials – falling to the floor in physical distress at Tracey Wyatt Recreation Complex during a warm up. While first responders from the College Park Fire Department arrived within minute, Grady EMS reportedly never fully responded to the request for an ambulance.

After a number of calls for more than an hour, officials said Sylvester was loaded into her mothers van and driven to the Childrens Healthcare, where she went into cardiac failure and was revived once before she died, reports Atlanta First.

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Dream Chasers Volleyball Club Catherine Murray branded the EMS delay “unacceptable”, saying: “We have precious lives in our hands, and were responsible for these precious lives, she said. We have to have a better network and system to protect these kids.”

City officials are probing why an ambulance did not arrive. Dr. Emmanuel Adediran, College Parks city manager, said: We are all devastated by this tragic loss of life at such a young age. Our Recreation and Cultural Affairs Department staff, College Park Fire Rescue as well as the volleyball club coaches, parents and staff followed all protocols related to an injury or health care distress. Our deepest and heartfelt sympathies go out to the young womans family, friends and teammates.”

Grady EMS said the initial call was categorized as a situation with low acuity”. They said: A College Park Fire unit responded to the scene and was equipped to provide medical care and transport if necessary. Following an update on the patients condition, the call was reclassified, and a Grady EMS unit was promptly dispatched, the ambulance service said. However, as our unit was en route, College Park Fire determined that additional EMS support was no longer needed due to the patient being transported to the hospital via personal vehicle.

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