Target has quietly updated it return policy after several people have abused it in the past
Target has quietly changed its return policy in an effort to combat the abuse many of its employees receive from irate customers as well as deal with fraud. The brand-new update to the once-lenient policy appeared on the retailer’s website.
According to the new policy, Target now has the “right to deny returns, refunds and exchange including but not limited to prevent fraud, suspected fraud or abuse.”
The new rules come after several years of customers allegedly returning heavily used items or items that were shoplifted. While the company has kept the original 90-day return policy for all items that are new and unopened. Staffers have been told that they must remain vigilant for those trying to sneak items by.
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The site goes on to say that there are now only a few items, such as Target-owned brand items, EBT card purchases, purchases made with a Target Circle Card or holiday or limited edition items that will be allowed to be returned without a receipt. The stricter measures were instituted after it was reported that retailers had lost $101 billion in revenue last year alone due to return abuse, according to the National Retail Federation.
Target — and many other retailers — have seen an increase in the amount of returner abuse with many customers taking advantage of the return policy and returning clothing that is in only good condition. The Mirror US reached out to Target for comment.
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The change to the return policy comes as several shoppers have slammed the retail giant for a new self-checkout policy that has many shoppers tapping their feet in annoyance. In an attempt to streamline the checking-out process, the store has designated several of its self-checkout machines as “express lanes” for those with 10 items or less. However, many people have complained that by removing the machines, they have made others wait for a much longer time period.
“Hey Target, if self-checkout is 10 items or less, open up more than one register,” wrote Josh Morton on X, after he claimed that he waited for an hour. “I’m done with this business.”
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Target’s customer service profile quickly responded to the tweet saying that they were so sorry for the time he waited and requested that he send him a message to address the problem. Morton wasn’t alone in his qualms against the brand.
“If Target is going to ‘force’ people to use human checkout — rather than self-checkout — they need to open more than two lanes,” shopper Gina Giordano wrote in a Facebook post. Another shopper also stated that the policy made a five-minute shopping excursion take 25 minutes instead of the normal five. Target further incensed shoppers in July when it announced that they would no longer be taking personal checks as a form of payment.
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